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Device Warranty

At Mumvia, we are committed to providing high-quality products and reliable customer support. Your satisfaction is very important to us. This Warranty Policy outlines the coverage for your Mumvia Pelvic Floor Trainer.

1. Warranty Coverage

Mumvia provides a 12-month limited warranty from the date of original purchase for the Mumvia Pelvic Floor Trainer.

This warranty covers defects in:

  • materials
  • workmanship
  • manufacturing under normal personal use

2. What We Will Do

If your device is found to be defective during the warranty period, Mumvia will, at its discretion:

  • repair the product, or
  • replace the product with the same model or an equivalent model

3. What Is Not Covered

This warranty does not cover damage or defects resulting from:

  • misuse, abuse, or improper handling
  • unauthorized repairs or modifications
  • accidental damage, dropping, or impact
  • exposure to water, liquids, or excessive heat
  • normal wear and tear
  • failure to follow the product instructions
  • use of non-approved accessories or charging equipment

4. Warranty Claim Requirements

To make a warranty claim, you may be required to provide:

  • proof of purchase
  • order number or purchase receipt
  • a description of the issue
  • photos or videos of the product, if requested

5. Warranty Claim Process

To request warranty service, please contact our customer support team with your purchase details and a description of the product issue.

Please include:

  • your full name
  • order number
  • date of purchase
  • a brief description of the problem

Our support team will review your request and respond with the next steps as soon as possible.

6. Limitations

This warranty is limited to the original purchaser and is non-transferable. Mumvia shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

7. Contact Us

For warranty support, please contact Mumvia Customer Service:

Brand: Mumvia
Product: Pelvic Floor Trainer
Email: mumvia@outlook.com

Thank you for choosing Mumvia. We are honored to support your wellness and recovery journey.